Terms and conditions
The terms and conditions stated below apply to all deliveries from theflowerbee.dk.
The Flower Bee
Larsskovgyden 19
DK-5270 Odense
Denmark
Company Reg. Number 42 29 43 57
VAT Number: DK42294357
Buyer’s Guide
Find the good/s you wish to buy and place them in your shopping cart, proceed to checkout
Fill in the recipient’s details, delivery date and personal greeting
Choose means of shipping/payment and fill in your own information
Accept our terms and conditions.
Make sure all information is correct and approve the purchase.
Your order is confirmed by email and your flowers will be on their way to the recipient.
A delivery fee is added.
Your order will be sent to as soon as it is completed. You will therefore be charged on the day of purchase when paying by credit card.
PRODUCTS AND PRICES
Products
All of our flower bouquets, floral arrangements, figurines and pictures with stabilized moss are crafted by us. The product supplied will, as far as possible, look like the images in our online store. However, some variation may occur depending on the availability. We will naturally do our very best to supply the item you have ordered. If this is not possible, we will contact you.
The delivery is going to be made with PostNord. The delivery fee covers only one delivery attempt, so if the postman is unable to gain access to the premises to make the delivery, the package will then be available for collection at the local post office afterwards.
Product descriptions
The majority of our bouquets, floral arrangements, figurines and pictures with stabilized moss are available in different sizes. The current prices are shown next to their respective image, unless otherwise indicated in the product description underneath.
Add-on items
The gifts and add-on items we offer are presented during the ordering process. The selection of add-on items varies depending on availability at your chosen delivery destination. The images of the add-on items represent a style of product, and items available for delivery therefore can vary.
We sell alcohol on our site and you therefore must be at least 18 years of age to make a purchase in our webshop.
General information
The product price includes a handling fee, packaging and a small card. A delivery and service fee will be charged additionally.
DELIVERY
General information
We are preparing the orders the day before delivery, and we are therefore unable to guarantee that we can make changes close to the delivery date.
Delivery times and delivery guarantee within Denmark
Expected delivery time 3-10 working days
Prices:
1 kg – 45 kr
1-2 kg – – 55 kr
2-5 kg – 65 kr
We are unable to guarantee delivery on Sundays, evenings (e.g. Christmas Eve, New Year’s Eve, etc.) and on bank/public holidays. Orders for delivery on dates not covered by our delivery guarantee will be delivered the day before or on the next weekday.
Father’s Day on 5 June coincides with the bank holiday for Danish Constitution Day (Grundlovsdag) and we are therefore unable to guarantee Danish nationwide delivery on that date. In such cases, we will deliver on 6 June.
The time of delivery may vary, as described by PostNord. The Flower Bee is unable to guarantee delivery at specific times of day. However, we will always make every effort to fulfil any special requests.
In extreme weather conditions, we are unable to guarantee that your order will be delivered on the date ordered. If we unable to make the delivery on that date, it will be delivered as soon as possible.
Delivery is by local courier to the recipient’s address except on small islands and in villages where the only delivery method is by bus or ferry.
Delivery security
The orderer is responsible for the accuracy of the recipient details. If this information is not correct, no compensation will be made for misdelivery or delayed delivery. Please note that we reserve the right to contact the recipient in case of doubt about the delivery address. In some cases, it may be necessary to contact the recipient a few day before delivery.
ORDERING
Order confirmation
Once you have completed your online order, you will receive an acknowledgement on your screen plus confirmation by email. If you have not received an order confirmation, please email our customer service at contact_theflowerbee@yahoo.com
Discount codes
Discount codes (also called “promotional codes” or “voucher codes”) are redeemable exclusively in our online store. The discount code must be entered during the order process under the “I have a discount code” field.
Please note that discount codes are redeemable for a limited period only. Information about this is provided in the material received along with the discount code. In case of problems activating a discount code, please email our customer service at
contact_theflowerbee@yahoo.com
Changing or cancelling an order:
If you wish to change an order, contact The Flower Bee by email or via our chat facility.
Changes take us 24 hours to process. If we receive change requests on the delivery date or with only one day’s notice, we will make best efforts to fulfil the change request, but with no guarantee.
For peak periods, such as Christmas, Valentine’s Day and Mother’s Day, the minimum processing time for a change may be extended by 72 hours. This is because the large volume of orders at these times mean that they are planned and prepared well in advance. This means that we are not able to fulfil change requests in every case.
Complaints
The Danish Sale of Goods Act’s rules on defects and deficiencies are applicable to online purchases. If the quality of the purchased item does not meet your expectations, please contact the florist who filled your order (contact details are provided on the bouquet packaging) or email The Flower Bee’s customer service at contact_theflowerbee@yahoo.com Please submit your complaint as soon as possible after delivery so that we can remedy any defects or deficiencies.
You have 2 years right of complaint according to the applicable sales law.
If we do not arrive at a mutually satisfactory solution, you can file a complaint with the national Complaint Boards Authority:
Nævnenes Hus
Toldboden 2
DK-8800 Viborg, Denmark
naevneneshus.dk
If you are permanently resident in an EU country other than Denmark, you can apply to the European Commission’s Online Dispute Resolution (ODR) portal: http://ec.europa.eu/odr
RIGHT TO CANCEL
There is generally no right to cancel a purchase of soap flowers and stabilized moss, as these constitute supply of goods which are liable to deteriorate. However, we do offer you the option of cancelling your order before we start filling it. This means that your right to cancel applies only to unused service and must be notified well in advance of delivery, no later than the day before the delivery date.
For wine and chocolate and other foods supplied, there is no right to cancel, as these come under supply of foodstuffs, beverages or other goods intended for current consumption in the household.
The following types of goods are exempt from the right to cancel:
– the supply of foodstuffs, beverages or other goods intended for current consumption in the household, and which are physically supplied by a trader on frequent and regular rounds to the consumer’s home, residence or workplace;
– the supply of goods made to the consumer’s specifications or clearly personalised.
Returns
You must send your return order to us without undue delay and not later than 14 calendar days after notifying us that you wish to cancel your purchase. The direct cost of returning the goods to us is at your own expense. You assume liability for the goods from the date on which the goods are delivered to you.
The condition of return items
You are liable only for any impairment of the value of the items resulting from handling other than to ascertain the nature, properties and functioning of the goods. In other words, you may try the item in the same way as if you tried it in a physical store but may not actually start using it. If the item has been tried beyond what is described above, we will regard it as used, meaning that in cancelling your purchase only a fraction or none of the purchase amount will be refunded, depending on the residual commercial value of that item.
Refunding of the purchase amount
If you cancel your purchase, you will be reimbursed the amount you paid us. In case of value impairment, for which you are liable, a deduction will be made for this from the purchase amount. If you exercise your right to cancel, we refund all payments we received from you (but not additional charges applied as a result of your personal choice of a method of delivery other than the lowest-cost standard delivery method which we offer), without undue delay and in any event no later than 14 calendar days from the date on which we received notification of your decision to cancel this contract. We effect this refund by the same means of payment that you used for the original transaction unless you have expressly consented to another means of payment. We may withhold the refund until we have received the return unless you have presented proof that you have made the return to us.
PAYMENT AND SECURITY
Payment
We offer several payment options, and the payment security on our online store is among the best. All credit card payments to The Flower Bee are processed by an accredited and secure online payment services provider. Payment by credit card requires a valid card approved as a means of online payment by the issuing bank. Please note that the amount will be drawn from the payment card when the payment is carried out in the online store and thereby transferred to the florist.
You must be at least 18 years old to make a purchase from The Flower Bee.
Security
The Flower Bee keeps all customer details strictly confidential. The sender’s details must be correct, as we may need to contact them. The Flower Bee does not disclose information to third parties without the customer’s consent. You have the right to access your personal data retained by The Flower Bee. If the data held on record are incorrect, incomplete or irrelevant, you have the right to request that the data be rectified or erased. As a registrant, you right of access at all times to data kept on file in accordance with the rules laid down in the Danish Data Protection Act. To receive information about your personal data retained by The Flower Bee. you must send us a signed written request to:
The Flower Bee
Larsskovgyden 19
DK-5270 Odense
Denmark
The Flower Bee will never distribute or sell data concerning customers to third parties, regardless of whether it might be a physical address, personal data or email addresses. An exception to this is in lawsuits where The Flower Bee. must comply with local legislation, especially if a court of law requires access to the data. You must be at least 18 years old to place an order via our online service.
All fraud, including fraudulent orders, will be reported to the police.
Personal data retention period
We keep your personal data on file for as long as necessary for the purposes for which they were collected or for as long as required by legislation or other regulations. This is typically for up to 5 years under the Danish Bookkeeping Act.
Your transaction and order history is retained for as long as we are required to do so by law.
Customer service data relating to purchases and complaints are retained for as long as we are required to do so by law. Data on communication with our service department, which we are not required to retain for legal compliance, are erased after six months.
Data for prevention of misuse or crime are retained for as long as necessary to prevent or report crimes (e.g. fraud).
MISCELLANEOUS
Downloads and distribution of content
Any downloads from The Flower Bee’s website are at your own risk. Our content, including illustrations, are copyright protected. All images in the online store are the property of the company and any commercial use of those images, or text plagiarism without our permission is strictly prohibited. If you wish to use our images or text, please contact us.
VAT and tax rules
All prices are including VAT
Contact
Our customer service is open 9am – 5pm Monday to Friday and 9am – 12 noon on Saturdays. Our office is normally closed on Sundays and public/bank holidays unless otherwise stated. Outside our normal opening hours, you can email us at contact_theflowerbee@yahoo.com
We process emails and orders during our opening hours, and strive to reply to all emails as soon as possible and within 24 hours, but during peak floral periods such as Christmas, Valentine’s Day and Mother’s Day we receive many inquiries, and although we are working as fast as possible, reply times may be longer than usual.
